Refund policy

AtĀ Hairitage by Rokah, your satisfaction is important to us. Due to the nature of our products and for hygiene reasons, all sales are final. Please read the following policy carefully before making a purchase.

1. Final Sale Items

  • All hair care products, tools, and accessories are non-returnable and non-refundable once opened or used.

  • We do not accept returns due to change of mind, personal preference, or allergic reactions. Please review all product details carefully before purchasing.

2. Damaged or Incorrect Items

If your item arrives damaged, defective, or incorrect, please contact us withinĀ 7 days of delivery by emailing Hairitagebyrokah@gmail.com.

To process your claim, include:

  • Your order number

  • Clear photos of the damaged or incorrect item and the packaging

If your claim is approved, we may offer:

  • A replacement of the item, or

  • A store credit or refund, at our discretion

Claims made after 48 hours of delivery may not be accepted.

3. Shipping Issues

We are not responsible for:

  • Delays caused by the shipping carrier

  • Lost or stolen parcels marked as ā€œdeliveredā€

  • Orders placed with incorrect shipping information

Please double-check your delivery address before placing your order.

4. Cancellations

Orders can only be cancelled before they are shipped. Once shipped, your order cannot be changed or cancelled.

5. Exchanges

We do not offer exchanges unless the item received is incorrect or damaged.

If you have any questions about this policy, feel free to contact us at:
šŸ“§ Hairitagebyrokah@gmail.com