General FAQ

Where is Hairitage by Rokah located?

Hairitage by Rokah is a private home-based studio in Mansfield, Nottinghamshire. Full location details are provided after your booking is confirmed.

How do I book an appointment?

All appointments can be booked online through our booking system. Simply select your preferred service, date and available time.

What should I do before my appointment?

Please read the preparation instructions for your specific service before your appointment. If you have any questions, you can contact us before booking.

Do you work with natural hair only?

Yes. Hairitage by Rokah focuses on working with your natural hair and does not use hair extensions.

Do you offer consultations?

Yes. Consultations are available for services where an assessment is required before your appointment, including microlocs installation.

How do I know which service is right for me?

Each service has a detailed description to help you choose. If you are unsure, you can book a consultation before committing to a service.

Do I need to arrive with my hair washed?

Yes. Please arrive with your hair clean and washed for your appointment. If you would like us to wash your hair, you can add a wash service to your booking.

How long will my appointment take?

Appointment times vary depending on the service, hair length and density. The estimated duration is shown when booking.

Can I reschedule my appointment?

Yes. Appointments can be rescheduled with at least 24 hours' notice. Please refer to our booking policy for full details.

Are deposits refundable?

Deposits are non-refundable. They secure your appointment and are subject to our booking and cancellation policy.

What happens if I am late?

Please contact us as soon as possible if you are running late. Arriving late may affect the time available for your service and, in some cases, your appointment may need to be rescheduled.

Do you offer mobile appointments?

Mobile appointments may be available for selected services and locations. Additional travel charges apply.

Can I bring someone with me?

Our studio is a calm, private space, so we ask that clients attend their appointments alone unless otherwise agreed in advance.

What payment methods do you accept?

Payment options are provided through our online booking system when you book your appointment.

What happens if I need to cancel my appointment?

Please cancel as soon as possible through the booking system. Deposits are non-refundable, and cancellations are subject to our booking policy.

How can I contact Hairitage by Rokah?

You can contact us through the contact details provided on our website or through our social media channels.